Bad Windows Update for MS Outlook pulled from WUS
It has been reported that one of the Microsoft Updates of December 14, 2010 is causing serious trouble for many users of Microsoft Outlook; a popular desktop email client. According to a blog article just published on the MSDN, the three major issues have been reported by a significant number of people who applied patch number KB2412171.
These three issues were identified in the December 2010 update for Outlook 2007:
- Outlook fails to connect if Secure Password Authentication (SPA) is configured for an account and the mail server does not support SPA. This is important for Google Gmail users because Gmail does not support SPA. Outlook customers using Gmail who have the SPA option turned on cannot connect to Gmail.
- Noticeable performance issues are experienced when switching between folders if you do not have a Microsoft Exchange Server account configured in Outlook. Switching folders might take several seconds depending on the performance of your computer. This issue only applies when you use an IMAP, POP3, or Outlook Live Connector account, such as Windows Live Hotmail, and do not have an Exchange Server account configured in the same Outlook profile. To determine if you are using an Exchange Server account, see the help article What is an Exchange account?
- AutoArchive cannot be configured for IMAP, POP3, or Outlook Live Connector accounts if there is no Exchange Server account configured in the same Outlook profile. If you previously configured AutoArchive, no additional items are archived.
If, after applying the December 2010 Microsoft/Windows Updates you are experiencing any of the listed issues with Outlook 2007, it is recommended that you uninstall December 2010 update KB2412171 by doing the following:
Uninstalling KB2412171 on Windows 7 or Windows Vista
- Click Start, and then click Control Panel.
- Click Programs, and then under Programs and Features, click View installed updates.
- Click the entry for KB2412171, and then click Uninstall.
Uninstalling KB2412171 on Windows XP
- Click Start, and then click Control Panel.
- Click Add or Remove Programs, and then make sure that the Show Updates check box is selected.
- Click the entry for KB2412171, and then click Remove.
If you have deleted the files that remove Windows Updates (by running Ccleaner, etc), you can run System Restore to the time prior to the December 14 updates being installed. Afterward, go back to Microsoft/Windows Updates and download everything but the flawed Outlook patch (KB2412171), which was pulled off the Updates service.
Once Microsoft sorts out the cause of these problems they will re-release KB2412171 for MS Outlook. It will be pushed out via Automatic Windows Updates, or once again, via manual updates.
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